Refund policy

Returns:
This refund policy applies to sanitary ware orders supplied by 9CREAT.
The return period is 30 days from purchase. If more than 30 days have passed since purchase, a refund or exchange is not available under this policy.
To be eligible for a return, the item must be unused, in the condition received and in its original packaging. A receipt or proof of purchase is required.
Contact 9CREAT before sending any goods back so that the return address and handling arrangements can be confirmed.
Order and Claim Information:
Provide the order or invoice number, product model, affected quantity and a description of the issue. For defective or damaged goods, include clear photos or videos of the product and packaging to support the assessment.
Refunds (if applicable):
After returned goods are received and inspected, 9CREAT will notify the buyer whether the refund is approved or rejected.
If approved, the refund will be processed to the original payment method. Processing time depends on the payment provider.
Partial refunds may apply where goods are damaged or missing parts for reasons not attributable to 9CREAT.
Late or Missing Refunds:
Check the original payment account and contact the payment provider about processing time. If an approved refund is still missing, contact 9CREAT with the order number and refund details.
Sale Items (if applicable):
Only regular-priced items are eligible for refunds under this policy; sale items are not refundable.
Exchanges (if applicable):
Exchanges are available only for defective or damaged items. Contact 9CREAT with the order details and supporting photos before arranging an exchange.
Contact for Returns and Exchanges:
WhatsApp: +86 177 0639 9903.
The return address and shipping arrangements will be confirmed directly with the buyer. Do not use an unconfirmed return address.